Cancellation and Refund Policy

Consultation fees are shown on our Pricing page and confirmed before booking. [PLACEHOLDER: Confirm whether consultation fees are refundable, deductible against future treatment, or non-refundable.]

We ask for at least [PLACEHOLDER: NUMBER] hours' notice if you need to cancel or rearrange an appointment. This allows us to offer the appointment to another client.

If you arrive more than [PLACEHOLDER: NUMBER] minutes after your scheduled appointment time, we may need to shorten, rearrange or reschedule your appointment. [PLACEHOLDER: Confirm whether a late-arrival fee applies.]

Appointments not attended without notice ("no-shows") may be subject to a charge of [PLACEHOLDER: AMOUNT OR PERCENTAGE]. Repeated missed appointments may affect your ability to book future appointments online.

You may request to reschedule your appointment, subject to availability, by contacting us at 07359 246047 or [EMAIL ADDRESS]. [PLACEHOLDER: Confirm the number of rescheduling requests permitted without charge.]

[PLACEHOLDER: Confirm the circumstances in which a refund may be issued, the method of refund and any processing timescale.] Refunds do not imply that a treatment outcome or result has not been achieved, as no result can be guaranteed.

If you wish to cancel a multi-appointment programme, such as the Hair Restoration Programme, partway through, [PLACEHOLDER: confirm how remaining sessions, fees already paid and any applicable refund are handled].

We understand that illness, emergencies and other exceptional circumstances can affect your ability to attend. Please contact us as soon as possible so that we can discuss your circumstances. [PLACEHOLDER: Confirm how exceptional circumstances are assessed and any discretion applied to fees.]